SERVICENOW ONLINE TRAINIG COURSE IN INDIA

INTRODUCTION & COURSE DETAILS

Course Overview:

  • ServiceNow offers everything-as-a-service cloud computing, including platform-as-a-service (PaaS) enterprise service management software for human resources, law, facilities management, finance, marketing, and field operations.
  • ServiceNow specializes in ITSM applications and provides forms-based workflow application development.
  • ServiceNow has integration options for platforms such as Salesforce, JIRA, SharePoint, and BMC Remedy Action Request System.
  • We provide Service Now training courses like ServiceNow Administration and Servicenow Integration Training Courses.
  • we provide Servicenow training with realtime Servicenow Developers.

 

prerequisites:

  • Core java (oops Concepts)

 

Servicenow Course Content

 

Introduction to ITIL

  • Introduction to ITSM
  • Incident Management
  • Problem Management and change management
  • Service Request Management
  • Configuration Management Database
  • SLA’s and OLA’s

 

Introduction To ServiceNow

  • Tool Introduction
  • Current Competitors
  • Releases
  • User Licenses
  • Using Wiki and Community

 

Basic Administration

  • Customizing Home Pages
  • Form Layouts and list layouts
  • Adding Users to Groups
  • Granting Roles to Users
  • Introducing Applications and Modules
  • Creation of tables and Modules
  • Creating tickets and raising Requests
  • Creating SLA’s
  • Performance Metrics

 

Advanced Administration

  • UI Policies, Notifications
  • Dictionary Entries and Overrides
  • Data Policies
  • List Control and Calculations
  • Exporting the Data from Service-Now
  • Update sets imports and Exports
  • Scheduling Jobs

 

Scripting

  • Business Rules
  • Client Scripts
  • UI Actions
  • Script Includes
  • Jelly Scripting

 

Reporting

  • Bar Charts
  • Pie Charts
  • List Reports
  • Pivot Tables
  • Using scripting in Reporting
  • Scheduling Reports
  • Making Gauges

 

  • Cloning And Upgrades
  • Need For cloning and ways to implement it
  • Upgrading the instance for new Release

 

Integrations

  • Web Services: Direct Web Services
  • Transform Map Web Services
  • Scripted Web Services
  • Email Integration: Inbound Actions
  • Event Registry
  • Creating and Triggering Events

 

Content Management

  • Introduction to CMS
  • Creating Sites
  • Creating Pages
  • Creating Blocks using Scripting
  • Login Rules

 

Configuration Management

  • Classes in CMDB
  • Mapping Configuration Item to Asset Records
  • Loading the CI’s into Service-Now
  • Relating Configuration items

 

Import Sets

  • Loading Data of different Formats
  • Using Data Sources
  • Using Transform Maps and Transform scripts

 

Service Catalog

  • Creating Catalog Items using Variables and Variable sets
  • Creating Record Producers
  • Design the flow using Workflow
  • Creating Execution Plans
  • Writing Catalog Client Scripts and Catalog UI Policies

 

Workflows

  • Creating Workflows on different tables
  • Approvals using workflows
  • Using Different Activities in workflows

 

MID Server Installation

  • Installing MID server on an instance
  • Testing the MID Server using another Logins
  • Importing Files by Using MID Server

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